I’ve been charged more than I used!
When you use an Outdoor Payment Terminal (OPT) or GAS UP, we undertake a ‘pre-authorisation process’. This is used to confirm that you have sufficient funds available for your purchase. With GAS UP, you specify the value; at most OPT stations, the value is $150; at marine installations, this is often substantially higher.
If you are using an EFTPOS card, you shouldn’t see a pre-authorisation amount as it’s released immediately. If you use a Visa or MasterCard credit or debit card, a pre-authorisation hold may take 2-3 business days to release, depending on your issuing bank. International banks may take longer, up to 7 business days.
If your pre-authorisation hold is slow to clear, or you are in urgent need of funds, please contact your bank to have the funds released:
ANZ - 0800 269 269
ASB - 0800 803 804
BNZ - 0800 275 269
KiwiBank - 0800 113 355
Westpac - 0800 888 111
Why does it take so long?
Each bank has their own protocols, and certain circumstances may affect the speed of release of your funds:
A zero dollar transaction. If the pump is authorised and fuel not dispensed, the pre-authorisation amount will be reserved until released from the bank. Lifting and dropping the nozzle or taking too long to start dispensing fuel from the pump may cause this.
A big difference between the pre-authorisation amount and the amount dispensed. If only a small amount of fuel is dispensed it may raise a potential fraud alarm at the bank and result in delays to the pre-authorisation being released.
A pump fault, power cut or other problem may result in a zero dollar transaction.
Frequent exceeding of your credit limit, slow payment of your due balance or account activity that may raise an alarm at your bank for further investigation. Releasing of pre-authorisations is the responsibility of your bank. Contact your bank with any questions.